Return Process
01
Start Your Return
Log in to your account or visit our portal to notify us of your request within 14 days of delivery.
02
Pack with Care
Place the items back in their original packaging to ensure they stay safe during the journey back.
03
Send it Home
Use the provided label to ship the product back to our studio for our team to inspect.
04
Quick Refund
Once processed, we will magically send your refund back to your original payment method.
Standard Items
For eligible non-personalised products purchased online, customers generally have the legal right to cancel within 14 days of receiving their order. Personalised and made-to-order products are created specifically for each customer and are not accepted for change-of-mind returns or exchanges. If an order arrives faulty, damaged or incorrect, please contact us with your order number and photographs where possible. We will investigate and provide a suitable remedy, including a replacement or refund where required by law.
Personalised Items
Please double-check all names, dates, spelling and personalisation details before ordering. Faulty, damaged or incorrect personalised items should be reported as soon as possible.